Sending technical and commercial inquiries through a request on our contact page, company e-mail info@amitispaint.com, or sending a prospectus from the customer, then sending a proforma invoice from the company’s sales engineering unit, and finalizing the purchase process by depositing the money and sending a written confirmation. From the buyer
Frequently Asked Questions
How to buy from Amitis paint and resin company?
How is buying credit from Amitis company?
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How is the after-sales service in Amitis company?
1) Consulting for the application of coverage: if requested by the customer, this company will send its experts to the project site and provide the necessary training for the implementation of the purchased product to the customer.
2) Customer complaint: If the customer is not satisfied with the quality of the purchased product, the customer complaint form is prepared by the after-sales service unit and submitted to the technical unit of this company along with the production number of the desired product. Having the production number on a sample of the color batch of the item in his possession performs the relevant tests. If the product has a quality problem, the returned color will be produced and sent to the customer as soon as possible, and if the quality of the color is required, this unit will send its expert to the customer’s project site and try to provide the necessary training and Defects are fixed.
The place of delivery of the purchased product?
The place of delivery is the door of this company’s factory, or if the customer wants to deliver the products to the project site or her factory, this company will rent the manufactured products to the customer’s address through authorized carriers.
How many days is the order delivery time?
The order delivery time is about 7 to 10 working days from the time of receiving the written confirmation of the pre-invoice and deposit.
How is the packaging of the products?
The product packaging is based on the order and needs of the buyers and the type of products ordered. Refractory alkyd and silicone coatings are packaged as single components, and epoxy and polyurethane coatings are packaged as two components, and can be provided in Amitis brand and galleon packaging for the second component.
Is packing on a pallet possible?
If requested by the customer, the cargo will be packed on the pallet and sent with the relevant fees.
If you have any questions, how can you contact the company?
If there are any questions and uncertainties in all fields related to the activities of Amitis Paint and Resin Group, you can contact us during the working hours of the company, and you can also register your request and question by creating a ticket or request in the form available on the contact page. so that the company’s experts will respond to you in the shortest possible time.
How is it possible to get guidance on choosing the right product(painting system)?
1) Receiving information such as the location of the project (climate condition), the client of the project, the type of surface to be painted, the size of the surface, the thickness, the amount of deviation, etc. and checking the express and implied needs of the buyer.
2) Technical documents of the project, the mentioned standards
By examining the above, the experts of the sales engineering unit of Amitis Company can provide the necessary guidance for choosing the painting system and related items to the esteemed buyers.
Instructions for using paints
If the customer requests, after the delivery of the cargo, based on the type of painting system purchased, instructions for the use of that will be sent to them.
What is the process of sending the technical specifications of the desired painting system to Amitis Paint and Resin Company?
If you request the technical specifications of Amitis Paint and Resin products, just send your request to the company’s e-mail address info@amitispaint.com or the form on the contact page; After checking by the relevant specialists, the technical specifications of the desired product and painting system will be sent to you.